The ITIL Overview Test Paper
ITIL Question-Answers The ITIL® Overview Test Paper 1. Which of the following NOT a purpose of service operation? a) To undertake testing to ensure services are designed to meet business needs b) To manage the technology used to deliver services c) To monitor the performance of technology and processes b) To deliver and manage IT services Ans:-A 2. What is the MAIN purpose of availability management? a) To monitor and report availability of components b) To ensure that all targets in the service level agreements (SLAs) are met c) To ensure that service availability meets the agreed needs of the business d) To guarantee availability levels for services and components Ans C 3. Which of the following does service transition provide guidance on? 1. Introducing new services 2. Decommissioning services 3. Transfer of services between service providers Ans All of them 4. Which one of the fol